Interpersonal Communication

This practical course teaches skills for building rapport, delivering effective feedback, resolving conflict, and strengthening workplace relationships. Learners practise active listening, non-defensive feedback, setting boundaries, and de-escalation techniques through role-plays and real scenarios. The focus is on repeatable conversational frameworks that improve collaboration and psychological safety in teams.

• Skills you’ll learn: active listening, structured feedback, conflict resolution, boundary setting, rapport-building.

Certificate: Certificate of completion provided upon finishing the course.

Requirements

• Willingness to role-play and practice feedback techniques.

Who this course is for

• Team members; managers; leaders; HR professionals.

Benefits

• Build rapport quickly; deliver constructive feedback with care; manage difficult conversations; practise active listening; set healthy professional boundaries.