Communicating About Culturally Sensitive Issues

This course provides practical guidance for holding respectful conversations about culture, identity, and difference. It covers language choices, frameworks for facilitating difficult dialogue, active listening techniques, and steps for repair when harm occurs. Hands-on activities focus on structured dialogue, real-world scenarios, and building skills for facilitation and mediation in teams. Participants learn how to create psychologically safe spaces for learning and to lead conversations that reduce harm and deepen understanding.

• Skills you’ll learn: inclusive language, facilitation, active listening, conflict repair, creating safe spaces.

Certificate: Certificate of completion provided upon finishing the course.

Requirements

• Commitment to respectful dialogue and openness to learning.

Who this course is for

• HR professionals; managers; facilitators; DEI practitioners.

Benefits

• Use inclusive and respectful language; facilitate difficult conversations with empathy; practice active listening; manage conflict and repair relationships.